Overview
Portfolio Sets uses a pay-as-you-go credit system for certain AI-powered features. Credits may be purchased when needed and used to access eligible AI tools without requiring a recurring monthly subscription.
Because AI requests involve digital services that are performed when you use a credit, refund eligibility may depend on whether purchased credits have already been used.
Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.
Unused credits
If you purchase credits and have not used any of the credits from that purchase, you may contact us within 14 days of the transaction to request a refund.
Refund eligibility may depend on applicable consumer law, the payment processor used for the transaction, and whether the purchased credits have already been used.
Used credits
Credits are considered used when they are successfully consumed by an eligible AI-powered action.
Credits that have already been used are generally non-refundable because the corresponding digital service has already been provided and processing costs have been incurred.
Manual editing, downloading, or other non-AI functionality that does not consume a credit does not affect refund eligibility by itself.
Failed AI requests
A failed AI request should not intentionally consume a paid credit.
If a technical error causes a credit to be deducted without successfully completing the requested AI action, contact us so that we can investigate the issue. Where verified, we may restore the affected credit or provide another appropriate resolution.
Other situations where a refund may be provided
We may also issue a refund or credit adjustment when:
- You were charged more than once for the same transaction because of a duplicate payment or technical error;
- You paid for credits but the purchased credits were not added to your account;
- A verified technical problem on our side prevented you from accessing the paid service for which you purchased credits; or
- A refund is required under applicable consumer law.
When refunds are generally not provided
Refunds are generally not provided solely because:
- You changed your mind after using some or all of the purchased credits;
- You did not receive the job, interview, response, or other employment outcome you hoped for;
- You prefer a different AI-generated wording or result after the service successfully completed;
- You provided incomplete or inaccurate information that affected the generated result; or
- You no longer need the service after the purchased credits have already been used.
AI-generated resumes, cover letters, resume feedback, and similar content are tools intended to assist with job applications. Portfolio Sets does not guarantee interviews, employment, salary offers, or other hiring outcomes.
How to request a refund
To request a refund, contact us using the email address in the site footer or through the Portfolio Sets contact page.
Please include enough information for us to identify the transaction, such as:
- The email address associated with your Portfolio Sets account;
- The approximate purchase date;
- The credit package purchased; and
- A short explanation of the issue.
Please do not send payment card numbers, bank credentials, or other sensitive payment information when contacting us.
Payment processing
Payments may be processed by a third-party payment provider. Portfolio Sets does not directly store complete payment card details.
Approved refunds are normally returned through the original payment method. Processing time after a refund is issued may depend on the payment provider, bank, or card issuer.
Chargebacks and payment disputes
If you believe there has been a billing error, please contact us first where reasonably possible so that we have an opportunity to investigate and resolve the issue.
We reserve the right to suspend access to paid features where a payment has been reversed, disputed, or refunded, subject to applicable law.
Consumer rights
Depending on where you live, you may have mandatory rights relating to digital services, cancellation, withdrawal, or refunds.
Nothing in this Refund Policy is intended to waive or restrict rights that cannot legally be waived under applicable consumer protection law.
Changes to this policy
We may update this Refund Policy as Portfolio Sets, its credit system, or its payment providers change. The “Last updated” date on this page reflects the latest revision.
Contact
If you have questions about a payment, credit balance, or refund, contact us using the email address in the site footer or through the Portfolio Sets contact page.